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faqs

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Treatments

  • The Shade offers a curated range of nail and hand treatments, including classic and gel manicures, extensions, custom nail art, and restorative hand care. Every service is designed with both aesthetics and long-term nail health in mind.

  • Not at all. Our treatments go beyond nails to care for cuticles, skin, and overall hand health. We believe beautiful nails start with healthy hands.

  • Yes. We carefully select high-quality, professional-grade products that prioritize nail integrity and skin safety while delivering long-lasting results.

  • Absolutely. From shape and length to finish and design, our specialists work with you to tailor each treatment to your preferences and lifestyle.

  • Yes. If you have concerns like sensitivity, brittle nails, or previous damage, let us know during your appointment so we can adjust the treatment accordingly.

What to Expect

  • Expect a calm, elevated environment where attention to detail matters. Our studios are designed to feel intentional, unrushed, and focused on your comfort.

  • Treatment times vary depending on the service selected, but each appointment includes enough time for proper preparation, care, and finishing—never rushed.

  • No. The Shade is a studio experience centered on quality, expertise, and care rather than high-volume services.

  • Yes. Every appointment begins with a brief consultation to understand your needs, preferences, and nail condition.

  • Our team is happy to guide you. If you’re unsure, select the closest option when booking and we’ll refine it together during your visit.

Bookings

  • Appointments can be booked directly through our website by selecting your location, service, and preferred time.

  • We primarily operate by appointment to ensure the best experience, but availability for walk-ins may vary by location.

  • Yes. We ask that any changes be made within the time frame outlined in our cancellation policy to respect our specialists’ schedules.

  • Some services may require a deposit or full payment at the time of booking. This will be clearly indicated during the booking process.

  • Late arrivals may result in a shortened service or rescheduling, depending on availability, to ensure fairness to other guests.

First Visit

  • Arrive with clean, product-free nails if possible. If you have existing gel, acrylic, or extensions, let us know when booking so we can allocate time for removal. Bring inspiration photos if you have a specific look in mind.

  • We recommend arriving 5–10 minutes early. This gives you time to settle in, complete a brief client intake, and discuss your preferences with your specialist before we begin.

  • The Shade is where skin care meets nail care. Every treatment includes our signature face mask, so we recommend arriving clean-faced if you'd like to enjoy the full experience.

  • No — we provide everything you need. If you'd like to recreate a specific style, feel free to bring inspiration images. Otherwise, come as you are.

  • Absolutely. Many of our clients are new to professional nail care. Our specialists will walk you through every step, explain your options, and recommend a treatment that fits your comfort level.